Desktop Technician - Mac/Apple
El Segundo, CA 
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Posted 1 day ago
Job Description
JOB DESCRIPTION

DISYS currently has an immediate opportunity available for a Desktop Technician. The Desktop Technician provides Level 2 support for various services as a member of the desktop support / break-fix team and will be primarily responsible for supporting Mac desktop equipment for our premier aerospace customer.

The Desktop Technician shall:

  • Be responsible for providing maintenance of computing devices, associated peripherals, and approved software
  • Install and maintain hardware and software on Mac devices and associated peripherals
  • Install all upgrades (memory, hard drives, etc.) and peripheral devices
  • Provide appropriate office support to coordinate and schedule new equipment installations
  • Monitor and update ServiceNow ticketing system to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records
  • Assist in coordinating, scheduling, and performing relocations and re-installations of equipment
  • Perform periodic physical audits of end user computing devices to compare with ServiceNow records to include: deployment location, storage location, and assignee information

JOB SPECIFIC REQUIREMENTS AND SKILLS:

  • 3 - 5 years' experience in an IT support tole, preferably as a Desktop (Desk Side) or Help Desk technician focusing on the Apple/Mac technologies
  • Intermediate knowledge in supporting enterprise level Mac (primary) and Windows PC's (secondary)
  • Intermediate understanding of the McAfee suite of security products (i.e. ENS, DLP, MDE)
  • Intermediate understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Intermediate understanding of troubleshooting HP systems
  • Intermediate understanding in maintaining and troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
  • Intermediate understanding of installing/supporting/ troubleshooting Mac and Windows OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
  • Intermediate understanding of data transfers using USMT
  • Intermediate understanding of inventory management, shipping and receiving, asset management to include: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
  • Must possess good verbal and written communication skills with a high focus on customer service
  • Experience in leading technicians and/or administrators
  • Possess ability to provide solutions to user problems to ensure user satisfaction and productivity
  • Advanced understanding of service delivery framework
  • Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
  • Experience with a ticketing system; ServiceNow experience is a plus

This position requires a Department of Defense security clearance at the SECRET level. Candidates eligible to obtain a security clearance will be considered

Only U.S. citizens are eligible for a security clearance and will be considered for this position

EDUCATION AND CERTIFICATIONS:

  • High School Diploma required; college coursework in Information Technology (IT) or related studies preferred
  • IAT Level-1 Technical Training Certification (e.g.: CompTIA A+) within 90 days of hire; Security+ preferred

OVERALL REQUIREMENTS:

  • Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints
  • Valid driver's license/Real-ID with clean driver's history
  • Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
  • Applicant must have excellent front-facing / face-to-face customer service skills
  • Position may require ability to sit, stand, walk extended distances, bend, stoop, squat and lift to 35 lbs. from the floor to desktop for extended periods of time

DISYS currently has an immediate opportunity available for a Desktop Technician. The Desktop Technician provides Level 2 support for various services as a member of the desktop support / break-fix team and will be primarily responsible for supporting Mac desktop equipment for our premier aerospace customer.

The Desktop Technician shall:

  • Be responsible for providing maintenance of computing devices, associated peripherals, and approved software
  • Install and maintain hardware and software on Mac devices and associated peripherals
  • Install all upgrades (memory, hard drives, etc.) and peripheral devices
  • Provide appropriate office support to coordinate and schedule new equipment installations
  • Monitor and update ServiceNow ticketing system to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records
  • Assist in coordinating, scheduling, and performing relocations and re-installations of equipment
  • Perform periodic physical audits of end user computing devices to compare with ServiceNow records to include: deployment location, storage location, and assignee information

JOB SPECIFIC REQUIREMENTS AND SKILLS:

  • 3 - 5 years' experience in an IT support tole, preferably as a Desktop (Desk Side) or Help Desk technician focusing on the Apple/Mac technologies
  • Intermediate knowledge in supporting enterprise level Mac (primary) and Windows PC's (secondary)
  • Intermediate understanding of the McAfee suite of security products (i.e. ENS, DLP, MDE)
  • Intermediate understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
  • Intermediate understanding of troubleshooting HP systems
  • Intermediate understanding in maintaining and troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
  • Intermediate understanding of installing/supporting/ troubleshooting Mac and Windows OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
  • Intermediate understanding of data transfers using USMT
  • Intermediate understanding of inventory management, shipping and receiving, asset management to include: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
  • Must possess good verbal and written communication skills with a high focus on customer service
  • Experience in leading technicians and/or administrators
  • Possess ability to provide solutions to user problems to ensure user satisfaction and productivity
  • Advanced understanding of service delivery framework
  • Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
  • Experience with a ticketing system; ServiceNow experience is a plus

This position requires a Department of Defense security clearance at the SECRET level. Candidates eligible to obtain a security clearance will be considered

Only U.S. citizens are eligible for a security clearance and will be considered for this position

EDUCATION AND CERTIFICATIONS:

  • High School Diploma required; college coursework in Information Technology (IT) or related studies preferred
  • IAT Level-1 Technical Training Certification (e.g.: CompTIA A+) within 90 days of hire; Security+ preferred

OVERALL REQUIREMENTS:

  • Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints
  • Valid driver's license/Real-ID with clean driver's history
  • Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
  • Applicant must have excellent front-facing / face-to-face customer service skills
  • Position may require ability to sit, stand, walk extended distances, bend, stoop, squat and lift to 35 lbs. from the floor to desktop for extended periods of time

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.


Digital Intelligence Systems, LLC. is an Equal Opportunity Employer/Affirmative Action employer. It is our policy to provide equal opportunity to all applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3 to 5 years
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