GENERAL SUMMARY:

Responsible for assisting the Licensed Healthcare Provider (Physician, APRN, PA) and nurses with patient care, clerical, environmental and organizational tasks. Supports remote clinic sites with order entry and chart completion in the Electronic Health Record (EHR). Collaborates with other staff to achieve quality patient care and customer service goals. Works under the direction of a Registered Nurse.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Performs nursing care and assists provider(s) with examinations and procedures to serve the medical needs of patients, as assigned.

3. *Facilitates flow of patients in accordance with appointment time to avoid delays for the provider and undue waiting for patients.

4. *Greets and rooms patients; taking vital signs, updating patient history, preparing patient for examination/procedures, as assigned.

5. *Rooms patients via EHR status indicator for outstate clinics and enters clinical documentation, orders, and results received from clinic, as assigned.

6. *Instructs patient and family about tests/procedures, normal results, medications, nutrition and other health related issues utilizing approved protocol or written instruction, as assigned.

7. *Assists patients in pursuing preauthorization for Repatha and PCSK9 based on protocol, as assigned.

8. *Documents patient interactions, results, patient questions/concerns and medication changes, in a timely manner.

9. *Responds to calls from patients, pharmacies, hospitals, nursing homes and other medical offices by use of telephone and computer in a timely manner, as assigned.

10. *Coordinates with assigned RN to provide care that is beyond practice scope; including triage of patient follow up, patient teaching, and abnormal test result communication.

11. *Organizes medications sample storage and checks for outdates; pulls sample medications refills for provider per protocol.

12. *Keeps rooms stocked, clean and ready for use; assists with ordering supplies as needed.

13. *Complies with HIPAA and maintains confidentiality in matters related to patient, family, staff, and providers.

14. * Provides care in a non-judgmental, compassionate, non-discriminatory manner remaining sensitive to the patient's diversity, autonomy, dignity and rights.

15. *Responds appropriately to urgent /emergent situations and maintains compliance with OSHA and safety plan.

16. Notifies RN or Team Leader of problems/incidents related to staff or patients in a timely manner.

17. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

18. Participates in meetings, committees and department projects as assigned.

19. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Maintains clinical competency as required for the unit including but not limited to age-specific competencies relative to patient's growth and developmental needs, annual skill competency verification and mandatory education and competencies.

2. Knowledge of healthcare field, as well as, procedures and processes related to the assigned medical specialty.

3. Knowledge of OSHA and HIPPAA requirements.

4. Knowledge of computer hardware equipment and software applications relevant to job functions.

5. Ability to plan, prioritize and complete tasks in a timely manner.

6. Ability to communicate effectively both verbally and in writing.

7. Ability to understand and comply with policies, protocol and regulations.

8. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

9. Ability to maintain confidentiality relevant to sensitive information.

10. Ability to integrate new work processes and adapt to change.

11. Ability to exercise courtesy, tact and professionalism.

12. Ability to work in a fast-paced environment relevant to changing patient needs.

13. Ability to maintain regular and punctual attendance

EDUCATION AND EXPERIENCE:

High School diploma or equivalency is required. Graduation from a Medical Assistant program accredited by the Accrediting Bureau of Health Education Schools is required. Current certification as a Certified Medical Assistant (CMA) or a Registered Medical Assistant (RMA) designation issued by the Association of American Medical Technologists is required. Minimum of one (1) year work experience as a medical assistant in a relevant clinical setting is preferred, clinic and cardiovascular experience is preferred. Nebraska Medication Aide registry is preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Basic Life Support (CPR) certification required. Bryan Health recognizes American Heart Association (for healthcare professionals), American Red Cross (for healthcare professionals) and the Military Training Network.