GENERAL SUMMARY:

Leads project teams through the system changes and is the central point of communication, maintaining a common vision, plan, and goal across all areas of accountability. Provides an additional level of coordination and communication. Managerial position relating to operational, technical and administrative duties, with responsibility for the direct supervision of staff involved in the development and support of technology systems. Collaborates with leaders to streamline, optimize and prioritize technology and related process workflows to meet the strategic goals of the organization.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Participates in and/or leads meetings, committees, strategic planning and lean projects as assigned.

3. *Oversees the departmental budgetary procedure to ensure proper operational and capital planning, appropriate and efficient use of resources, and consistent compliance to budgetary and fiscal controls.

4. *Responsible for hiring, training, supervising, coaching, mentoring, retaining and evaluating of staff.

5. *Responsible for managing the scope, cost, schedule and quality of assigned systems.

6. *Manages human and technical resource allocations to meet project deadlines.

7. *Creates and maintains a teamwork environment conducive to productivity, successful staff advancement and a rewarding work experience.

8. Conducts release management activities to ensure the quality of final deliverables.

9. Assists teams in resolving and/or escalating system issues.

10. Responsible for and adheres to contract and procurement procedures.

11. Develops effective collaborative relationships with stakeholders across the Bryan Health System.

12. Works with executive sponsors and project advocates to ensure products meet business requirements.

13. Serves as a liaison between application teams and business owners.

14. Work closely with the project leadership and other project managers to coordinate activities.

15. Collaborates with other teams and leaders to ensure application resources and requests align with organizational strategic initiatives.

16. Establishes effective relationships with clients and provides leadership for technical configuration and support of the supported applications (i.e. Epic, ERP, etc).

17. Assists with the development and administration of an effective customer service plan to capture, prioritize and resolve end user issues and concerns.

18. Enters restricted areas without supervision to perform assigned work.

19. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

20. Performs other related projects and duties as assigned.

EDUCATION AND EXPERIENCE:

Bachelors Degree in Information Technology, Health Administration or Business Administration required. Minimum of two (2) years of formal or informal leadership experience in related information technology, healthcare or business area including mentoring, training and coaching required. Previous experience with Epic preferred as applicable. Minimum of five (5) years of experience in the analysis, design, implementation, support and maintenance of computer systems required. Experience in leading multidisciplinary teams preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Must have internet connectivity off-premises in order to respond to work requests when necessary.