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| ID | 2024-5961 | Category | Customer Service | Work Location Type | Hybrid | Type | Regular Full-Time |
Nebraska Community Blood Bank (NCBB.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1968. We are dedicated to connecting people who need life-saving blood with generous volunteers who give. Operating 4 donor centers and conducting dozens of blood drives each month, we are proud to be an independent nonprofit that supplies over 20 area hospitals and clinics with life-saving blood-from our community, for our community.
Summary:
This Client Relation Manager will be responsible for implementing NYBCe customer strategy that will maximize customer satisfaction and revenue growth.
Job Responsibilities:
- Develop, improve, manage, and retain relationships with customers by conducting account reviews to identify new services requirements, obtain feedback on existing services and liaison with NYBCe operational and support departments.
- Develop and deliver effective sales presentations to enhance customer knowledge of all NYBCe products and services available to customers.
- In collaboration with Regional Manager, establish a strategic individualized business plan for sales growth with current and potential customers and sell additional products and services to current and potential customers.
- Maintain on-going relationships with customers.
- Grow and develop NYBCe's position in the marketplace by building relationships and developing contacts for marketing purposes within hospitals.
- Ensure full knowledge of communications and messages being received by customers and focuses on ensuring messages are understood and precise.
- Partner with analytics to interpret and identify unexpected patterns and trends to forecast customer performance.
- Assist in managing the implementation of solutions, reporting and tracing issue resolution.
Education:
Bachelor's Degree in business, sales management, marketing, or health administration or equivalent.
Experience:
Five years of direct experience in account management and direct sales in a competitive market.
Experience in healthcare, customer service, pharmaceuticals and or medical sales are preferred.
Other:
Valid Driver's License (Travel 20%)
Equivalent combination of education and experience may be considered.
Innovative Blood Resources is an equal employment/affirmative action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, marital/or parental status, age, national origin, citizenship, disability, veterans status, or any other classification protected by applicable Federal, State, or Municipal Law. If you require assistance or accommodations completing our application process, please contact our human resource department at 651-332-7000, Monday thru Friday 10-4. We are unable to return phone calls related to checking on the status of job applications successfully submitted electronically.