LOCATION

Hybrid work from our Jacksonville, FL office is required with flexibility to work remote up to 2 days per week

SUMMARY

Responsible for high-level relationship management for one or more assigned clients that are strategic to Black Knight's Client Support division. Serves as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of client relationship. Identifies areas where continuous improvements can be applied.

RESPONSIBILITIES

• Serves as the primary management contact and client liaison during delivery of an Black Knight solutions
• Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise
• Works to maintain and grow the client relationship while ensuring ongoing customer service. Leads the sales effort for incremental revenue opportunities and contract renewals. Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Black Knight products or service
• Coordinates with the delivery organizations to ensure the delivery of continuous and effective services, and ensures project completion within budget and in accordance with contract requirements
• May lead personnel who assist in the management of the client relationship. Selects, develops and evaluates personnel to ensure the efficient operation of the function
• Identifies areas where continuous improvement can be applied, oversees the implementation of the change, and measures the level of improvement
• Performs other duties as required

MINIMUM REQUIREMENTS

• A Bachelor's degree or the equivalent combination of education, training, or work experience.
• Requires 6+ years of relationship management experience
• Requires 1+ year of leadership or management experience

PREFERRED QUALIFICATIONS

• Knowledge of Black Knight products, services, and capabilities
• Mortgage industry experience
• Proven track record in client relationship management and/or the sales of technology products and services
• Excellent negotiation and presentation skills
• Displays strong oral, written, and interpersonal communication skills
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
• Demonstrates the ability to lead by example and motivate professional level staff
• Displays strong leadership qualities, decision making abilities, and strong business judgment

ICE carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.