Team Lead, Risk & Fraud
Jersey City, NJ 
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Posted 13 days ago
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Job Description
Position: Team Lead, Risk & Fraud
Location: Jersey City, NJ
Remote Status: Hybrid
Job Id: 2376
# of Openings: 1
Team Lead, Risk & Fraud

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

About the Role
The Team Lead, Risk & Fraud at BetMGM will have two primary areas of responsibility. First, the TL will manage Risk & Fraud Associates performing the team's routine workload. This includes providing appraisals, including ensuring productivity and quality metrics are met, training, and development opportunities to their direct reports.
Additionally, the Team Lead will handle escalated matters, including account investigations, providing recommendations concerning processes and tools to reduce chargeback ratios, and compliance with regulatory frameworks.
Responsibilities
  • Work to maintain and improve current service levels through managing the performance of the Risk & Fraud team and providing best in class service to our customers
  • Perform monthly Productivity and Quality evaluation on all agents, providing guidance/training and ensuring quality of work
  • Communicate and implement Performance Improvement Plan (PIP) for qualifying agents
  • Establish effective synergy between payment and risk-related processes to ensure knowledge-based decision-making process
  • Investigate customers who pose a risk, identifying unusual account activities, ensuring that the accounts are not used as a conduit for fraud/illegal activities
  • Perform recurring review and analysis of CB trends and present suggested actions for improvement to senior management
  • Develop and maintain knowledge of the current regulatory and compliance requirements with regards to the Gambling Licensing appropriate to the jurisdictions within which the Company operates
  • Oversee the documentation and maintenance of the team's Standard Operating Procedure (SOP) to make work more efficient within the team and ensure alignment with regulatory and internal policy requirements
  • Performing other ad-hoc tasks as requested
  • Work closely with Talent Acquisition on hiring and onboarding new staff, adhering to all company's policies and procedures
  • Support, develop, and lead a team of Risk & Fraud Analysts from scheduling, training, performance reviews, and talent development
  • Coach, mentor, and develop agents, providing career development planning and opportunities
  • Point of contact for any issues or complaints from direct reports, ensuring all matters are resolved and documented
Essential Functions
  • Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Qualifications
  • High school or equivalent required; Bachelor's degree strongly preferred in related field
  • Experience in Risk & Fraud (2+ years) or Customer Service (5+ years) teams
  • Experience in people/team management
  • Knowledge of the different aspects of Risk work including online payments and ability to identify subtle fraud and abuse patterns
  • Experience working in gaming or other heavily regulated industry
  • Knowledge and experience of AML/KYC/SOF especially in the US market
  • Good communication skills and ability to effectively deliver feedback and motivate team members
  • Ability to perform well under tight deadlines within a dynamic environment
  • Very good command of Microsoft office tools
  • Experience with working with remote locations and multicultural environments
Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
  • Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
  • Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
  • Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
  • Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Gaming Compliance

Candidate must comply with and support the company's responsible gambling policies, procedures and initiatives.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
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Pay Range: $58,960 - $77,385 per year
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Job Summary
Company
BetMGM
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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