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Program Manager
Chicago, IL
Job Description
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Are you a strategic thinker with a passion for delivering exceptional client experiences? Consider joining JLL's Project & Development Services team as a Program Manager and unlock a world of opportunities across diverse clients and asset types. In this pivotal role, you'll be the driving force behind our real estate development project portfolios, serving as the trusted advisor and single point of contact for global enterprises and local market clients.
As a Program Manager, you'll be a partner, a visionary, and a catalyst for success. Your mission? To seamlessly navigate complex projects, build strong client partnerships, and deliver measurable results that exceed expectations. With your expertise and our robust JLL platform, you'll leverage programmatic insights, best practices, and subject matter expertise to guide clients through their real estate journeys.
This is an opportunity to make a lasting impact by shaping the future of real estate development. You'll collaborate closely with a team that values innovation, client-focused solutions, and a commitment to excellence across a range of asset types and expertise.
If you're passionate about client relationships, project management, and delivering outstanding outcomes, we'd love to hear from you.
JLL is seeking this position at the following national hubs and will consider top talent in any US market:
Chicago
Atlanta
Boston
Richmond/DC
Raleigh
Houston/Dallas
San Francisco
Principal Responsibilities:
Support a purposeful environment to realize standardized and consistent service delivery, information symmetry, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
Develop strong client relationships and synthesize client needs to support a tailored suite of integrated portfolio services.
Act as a trusted advisor to clients and internal stakeholders.
Collaborate with clients to define program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.
Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.
Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.
Develop and oversee management routines to manage portfolio performance and performance metrics.
Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.
Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Continuously identify and implement process improvements to enhance project delivery and team efficiency.
Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Required Knowledge, Skills, and Abilities:
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
A strong multi-tasker with the ability to oversee and engage with multiple projects, programs, and/or initiatives at the same time.
Strong interpersonal skills and problem-solving ability.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Hands on approach, show attention to detail and ownership.
Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships.
Experience communicating with executive level stakeholders with varying levels of industry experience and vendor expectations.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Proven record of providing excellent internal and external customer service.
Knowledge of standard business and accounting practices.
Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.
Ability to connect strategy to detail and follow-through.
Essential Skills and Experience:
7+ years of real estate, project management or program management experience.
Bachelor's degree in architecture, construction management, business management, finance, or industry-based engineering specialization (i.e.: industrial engineering). Advanced degrees are a plus.
Experience working in local market including strong relationships with local vendors and stakeholders (utilities, community outreach, etc.), as well as entitlements, permitting, and construction timelines and costs.
Used to working on highly regulated projects and/or in highly regulated project delivery environments.
Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations.
Strong oral, written, and presentation communication skills.
Strong planning, scheduling, multi-tasking and organization skills.
Expert at building relationships and earning trust.
Advanced proficiency in project scheduling and budget management.
Advanced computer skills (Word, Excel, PowerPoint).
Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus).
Smartsheet experience preferred.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Are you a strategic thinker with a passion for delivering exceptional client experiences? Consider joining JLL's Project & Development Services team as a Program Manager and unlock a world of opportunities across diverse clients and asset types. In this pivotal role, you'll be the driving force behind our real estate development project portfolios, serving as the trusted advisor and single point of contact for global enterprises and local market clients.
As a Program Manager, you'll be a partner, a visionary, and a catalyst for success. Your mission? To seamlessly navigate complex projects, build strong client partnerships, and deliver measurable results that exceed expectations. With your expertise and our robust JLL platform, you'll leverage programmatic insights, best practices, and subject matter expertise to guide clients through their real estate journeys.
This is an opportunity to make a lasting impact by shaping the future of real estate development. You'll collaborate closely with a team that values innovation, client-focused solutions, and a commitment to excellence across a range of asset types and expertise.
If you're passionate about client relationships, project management, and delivering outstanding outcomes, we'd love to hear from you.
JLL is seeking this position at the following national hubs and will consider top talent in any US market:
Chicago
Atlanta
Boston
Richmond/DC
Raleigh
Houston/Dallas
San Francisco
Principal Responsibilities:
Support a purposeful environment to realize standardized and consistent service delivery, information symmetry, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
Develop strong client relationships and synthesize client needs to support a tailored suite of integrated portfolio services.
Act as a trusted advisor to clients and internal stakeholders.
Collaborate with clients to define program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.
Develop, manage, and/or implement standardized processes, playbooks, tools, and resources to support client relationships and cross-functional partnerships.
Oversee and provide consistent consolidated schedule, budget, risk and opportunity reporting.
Develop and oversee management routines to manage portfolio performance and performance metrics.
Identify and proactively manage risks and issues that could impact projects across the portfolio; ensure solutions are successfully implemented by removing roadblocks or facilitating reprioritization conversations among relevant stakeholders.
Proactively manage programs in accordance with client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
Continuously identify and implement process improvements to enhance project delivery and team efficiency.
Leverage the broader JLL platform to deliver portfolio specific insights, best practices, and subject matter expertise.
Comply with all JLL policies and procedures, including but not limited to ethics and business practice.
Required Knowledge, Skills, and Abilities:
Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
A strong multi-tasker with the ability to oversee and engage with multiple projects, programs, and/or initiatives at the same time.
Strong interpersonal skills and problem-solving ability.
Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
Hands on approach, show attention to detail and ownership.
Demonstrated ability to motivate multiple stakeholder groups, both internal and external, to establish effective relationships.
Experience communicating with executive level stakeholders with varying levels of industry experience and vendor expectations.
Ability to solve advanced problems and deal with a variety of options in complex situations.
Proven record of providing excellent internal and external customer service.
Knowledge of standard business and accounting practices.
Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.
Ability to connect strategy to detail and follow-through.
Essential Skills and Experience:
7+ years of real estate, project management or program management experience.
Bachelor's degree in architecture, construction management, business management, finance, or industry-based engineering specialization (i.e.: industrial engineering). Advanced degrees are a plus.
Experience working in local market including strong relationships with local vendors and stakeholders (utilities, community outreach, etc.), as well as entitlements, permitting, and construction timelines and costs.
Used to working on highly regulated projects and/or in highly regulated project delivery environments.
Comprehensive knowledge of real estate development lifecycle, approval processes, and regulations.
Strong oral, written, and presentation communication skills.
Strong planning, scheduling, multi-tasking and organization skills.
Expert at building relationships and earning trust.
Advanced proficiency in project scheduling and budget management.
Advanced computer skills (Word, Excel, PowerPoint).
Knowledge and application of a disciplined project management process (Six Sigma and Project Management certifications are a plus).
Smartsheet experience preferred.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary.
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
7+ years
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