Receptionist

Status: Part-Time
Shift: Saturday & Sunday 8am-8pm
Wage: $15.00-16.00/hr DOE
Location: Ovation Heartwood - 470 Maxwell Plz, Omaha, NE 68154

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Our Mission: To enhance the life of every person we serve

Supports and maintains The Avamere Family of Companies Core Values:

Integrity above all else
Passion for the quality of people's lives
Quality that is obvious
Innovation, not emulation
A culture of respect, belonging, and celebration of diversity
Reaching to learn, grow and embrace change
Teamwork, trust, camaraderie, and fun

Responsibilities:

• Greet visitors. Direct to appropriate office and/or resident room.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Receive request from within the Community and locate personnel through calls, email, paging system or other approved methods.
• Receive inquiries and release information in accordance with established policies and procedures
• Assist Residence with transportation needs or valet services
• Provide for the safety and security of campus by but not limited to monitoring activity, registering visitors, and following established procedures. Report all concerns to General Manager and/or Executive Directors in accordance with written or trained policies.
• Issue and collect identification badges as representatives sign in/out
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate
• Monitor presence and location of sale representatives in the Community
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition
• Report suspicious persons/information to supervisor immediately
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Provides campus and area information.
• All other duties as assigned.

Qualifications:

• Must possess, as a minimum, a high school diploma or its equivalent
• Must be able to type a minimum of 35 words per minute and operate a word processor
• Must have a working knowledge of computers, input/output/retrieval data, etc.

Employee Perks:

• Employee meal credit
• Tuition assistance
• Career development opportunities
• Employee assistance program featuring free counseling services, financial coaching, legal services and more
• Generous PTO policy
• 401K retirement plan with employer contributions
• Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance, short-term disability, and AD&D coverage