Manages the overall chamber cleaning operations in their assigned Region (11+ Western States). Ensures customer satisfaction through quality field service processes that maximize technician productivity and efficiency. This includes proactively identifying customer needs and timely escalation of issues. Fosters a spirit of empowered work teams and unity among department/region members. Partners with all internal departments to effectively respond to customer's questions or technical concerns. Works collaboratively with Director, Service Marketing and Service Engineering on enhancements to existing products, new product development, and new customer requirements. Drives and implements Lean efforts for continuously improve current processes.

Customer Focus (35%)
Talent Management & Development (35%)
Growth & Continuous Improvement (30%)

This position requires up to 20% overnight travel.

The candidate can be based in Phoenix, Boise, Denver, or Seattle.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Arizona, Colorado, Idaho or Washington.

• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays
• Competitive pay andincentive opportunity
• Mileage reimbursement
• Cell Phone Allowance
• Extensive hands-ontraining and development
• Career progression path within STERIS

• Build Customer relationships and represent service in critical Customer meetings, sales opportunities, and in the resolution of escalations that require the presence of a leader.
• Assure quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives.
• Ensure Customer satisfaction through quality field service processes that maximize technician productivity and efficiency. This includes proactively identifying customer needs and timely escalation of issues.
• Enforce current standards, codes, and procedures regarding safe and effective use of equipment, auto maintenance programs, and other polices as required.
• Assesses team's skills and ensures appropriate development plans. Makes sure individual team members understand career path.
• Directs team training efforts to ensure team members are appropriately trained.
• Provide feedback, coaching and timely performance discussions and appraisals.
• Monitor and manage employee performance during field visits.
• Own talent management and talent acquisition to ensure Customer business expectations are met.
• Interviews potential new hires, and successfully on-boards to the company.

• Associate's degree preferred plus 10+ years relevant experience with 2 years of leadership experience.
• In lieu of degree, 14 years relevant experience including leadership.
• Demonstrated knowledge in resource planning, managing employee performance, and basic P&L budget reporting.
• Demonstrated experience leading a region, district, or territory with multiple direct reports.
• Exceptional written and verbal communication skills.
• Ability to travel around 50% of the time, including overnight stays to attend Customer meetings and support team development.
• Proficient in Word, Excel, and Outlook, and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint).
• Valid driver's license required.
• Experience leading field teams (managing virtually) preferred.
• Continuous Improvement training or proven results a plus.
• Strong business acumen, and related experience in data analysis, budget management and change management preferred.

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