Represents the credit union to the member, in person, by mail or by telephone in a courteous, professional manner. Gives prompt efficient and accurate service in the processing of all transactions such as deposits, withdrawals, and account transfers. Balances checks and cash to daily cash received vouchers. Receives loan payments, checks and cash for deposit into members'

Represents the credit union to the member by telephone in a courteous, professional manner. Provides prompt, efficient, and accurate service in the processing of all transactions, such as withdrawals, transfer of funds, requests for account information, loan processing, etc. Handles all types of calls including the most complex inquiries. Review loans conditioned by the c

Serves as the primary point of contact for People & Culture (P&C) and Apple FCU Staff by assisting with responding to a variety of policy, recruitment, payroll, leave and benefits questions. Manages the P&C Jira ticketing system to ensure that all inquiries are reviewed and responded to as indicated by the established internal service level agreement. Updates the P&C Proc

Proactively greets members, assesses reasons for branch visit, and assists members accordingly Processes transactions such as deposits, withdrawals, and account transfers. Balances checks and cash to daily cash received vouchers Inputs all required loan application data into the appropriate computer systems, promptly and accurately, to include generation and correct compl

Provides product and/or service recommendations to members based on thorough needs assessment. Responsible for cross selling credit union products and services to members. Cross sells other products as identified through the needs assessment. Provides information to members via face to face or telephone. This information may include, but is not limited to, alternative loa

Owning It Teaming Up Communications 2. This position will be assessed against annual goals. Knowledge and Skills Experience Minimum three (3) years relevant Member Experience and Marketing experience, preferably in the financial services industry. Applicant must demonstrate an aptitude to navigate analytic platforms and possess strong analytic skills, report writing and p

Support, Incident & Problem Resolution Create, document, gather information, qualify, track, and resolve IT support requests and issues within the Service Desk ticketing system from a variety of sources such as monitoring alerts, email, internal escalations, and the technical support hotline Work to resolve, escalate, and/or resolve requests, incidents, and problems Provi