GENERAL SUMMARY:

The Clinical Credentialed Trainer is responsible for providing in class and at-the-elbow training and support to all Bryan staff and providers, for the Epic system. The Clinical Credentialed Trainer will utilize the curriculum, lessons and training materials created by the Principal trainers. This role will also assist with training coordination and will create eLearnings.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Leads end-user training using the curriculum designed by principal trainers. Helps end users envision how they will utilize the system in their daily work.
3. *Prepares for class and sets up the classroom.
4. *Follows up on any outstanding questions that arise in the classroom. Collects feedback from trainees in class and communicates that information to the principal trainer.
5. *Helps principal trainers update training materials. Creates end user quick start guides and tip sheets when indicated and beneficial to the end user.
6. *Tests lesson plans and trains environment build.
7. *Facilitates study halls and personalization labs.
8. *Administers end-user proficiency assessments and in-system checklists.
9. *Supports end users with at-the-elbow go-live support.
10. *Administers post-live refresher, optimization, and skills-enhancement training.
11. *Assists with responding to IT Service Desk tickets. Serves as a point of escalation and determines appropriate resources/actions for resolution in a timely manner.
12. *Develops and maintains content for computer based training modules. Designs interactive and engaging online courses using adult learning principles and authoring tools; collaborates with Principal Trainers to incorporate information into online courses.
13. *Utilizes Learning Management System (LMS) to perform training coordination responsibilities related to end user training enrollment for eLearnings and Instructor Led Training (ILT). These responsibilities include, but are not limited to, publishing online courses, course assignment to end users, build and reconcile live classes.

EDUCATION AND EXPERIENCE:

Associate's degree required, Bachelor's degree preferred. Minimum two (2) years' clinical experience required. Adult education and classroom training experience desired. Epic, or other related EMR systems experience preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Pass Credentialed Trainer (CT) credentialing program upon hire with a minimum score of 85%.